{"id":853,"date":"2021-06-14T19:13:29","date_gmt":"2021-06-14T17:13:29","guid":{"rendered":"https:\/\/my.brandbonsai.com\/?p=853"},"modified":"2022-10-26T15:36:20","modified_gmt":"2022-10-26T13:36:20","slug":"ako-mozem-zmenit-fakturu-potom-ako-bola-odoslana-zakaznikovi","status":"publish","type":"post","link":"https:\/\/brandbonsai.com\/sk\/ako-mozem-zmenit-fakturu-potom-ako-bola-odoslana-zakaznikovi\/","title":{"rendered":"Ako zmeni\u0165 fakt\u00faru potom, ako bola odoslan\u00e1 z\u00e1kazn\u00edkovi"},"content":{"rendered":"[vc_row type=“full_width_background“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ bg_color=“#ffffff“ scene_position=“center“ top_padding=“6%“ bottom_padding=“6%“ text_color=“dark“ text_align=“left“ row_border_radius=“none“ row_border_radius_applies=“bg“ overflow=“visible“ overlay_strength=“0.3″ gradient_direction=“left_to_right“ shape_divider_position=“bottom“ bg_image_animation=“none“ shape_type=““][vc_column column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ column_position=“default“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“][tabbed_section style=“vertical_scrolling“ tab_color=“Accent-Color“ vs_content_animation=“fade“ vs_link_animation=“opacity“ vs_navigation_alignment=“left“ vs_navigation_width_2=“25%“ vs_navigation_func=“default“ vs_navigation_width=“regular“ vs_navigation_spacing=“25px“ vs_navigation_mobile_display=“visible“ vs_tab_spacing=“20%“ vs_tab_tag=“h5″ vs_cta_style=“see-through“ vs_cta_bg_color=“default“ vs_cta_heading_tag=“h6″][tab icon_family=“none“ title=“Popis probl\u00e9mu“ id=“1638530448688-6″ tab_id=“1638530448689-6″][vc_row_inner column_margin=“none“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ text_align=“left“ row_position=“default“ row_position_tablet=“inherit“ row_position_phone=“inherit“ overflow=“visible“ pointer_events=“all“][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“][vc_column_text css=“.vc_custom_1638529833263{padding-right: 10% !important;}“]\n
Situ\u00e1cia A – Z\u00e1kazn\u00edk stornuje objedn\u00e1vku<\/h5>\n

Niekto v\u00e1m stornuje objedn\u00e1vku, pre ktor\u00fa u\u017e bola vygenerovan\u00e1 fakt\u00fara. Ak medzit\u00fdm u\u017e niekto \u010fal\u0161\u00ed vo va\u0161om eshope vytvoril objedn\u00e1vku a bola mu\/jej vytvoren\u00e1 fakt\u00fara, nebude v\u00e1m po vymazan\u00ed tej zru\u0161enej objedn\u00e1vky sedie\u0165 poradie fakt\u00far. Preto sa m\u00f4\u017eete rozhodn\u00fa\u0165, \u017ee fakt\u00faru k tej stornovanej objedn\u00e1vke vyma\u017eete. To v\u00e1m v\u0161ak automaticky nezmen\u00ed \u010d\u00edslovanie tej poslednej objedn\u00e1vky.<\/p>\n

Situ\u00e1cia B – Treba zmeni\u0165 sp\u00f4sob dopravy alebo platby<\/h5>\n

\u201ePotrebujem v jednej fakt\u00fare zmeni\u0165 platbu z dobierky na platbu prevodom. Za ten svet mi to nejde :-(( Sk\u00fa\u0161ala som prep\u00edsa\u0165, zmeni\u0165, ale na fakt\u00faru mi st\u00e1le ukazuje dobierku s 1 \u20ac. U\u017e mi to z\u00e1kazn\u00edk uhradil, t\u00fa sumu tam chcem zachova\u0165, nech to nemus\u00edm stornova\u0165 a refundova\u0165.\u201c<\/p>\n

Situ\u00e1cia C – Treba odstr\u00e1ni\u0165 po\u0161tovn\u00e9<\/h5>\n

\u201eZ\u00e1kazn\u00ed\u010dke bola refundovan\u00e1 \u010diastka za po\u0161tovn\u00e9 (lebo urobila v\u010dera 2 objedn\u00e1vky a platila by zbyto\u010dne 2x po\u0161tovn\u00e9). Nejde mi to, d\u00e1vala som fa do stavu z 1 do 0 a aktualizovala, ale fakt\u00fara sa st\u00e1le nezmenila. Neviem, kde rob\u00edm chybu.\u201c[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/tab][tab icon_family=“none“ title=“Zru\u0161te uzamknutie fakt\u00fary“ id=“1638530448774-7″ tab_id=“1638530448775-1″][vc_row_inner column_margin=“none“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ text_align=“left“ row_position=“default“ row_position_tablet=“inherit“ row_position_phone=“inherit“ overflow=“visible“ pointer_events=“all“][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“][vc_column_text css=“.vc_custom_1623689955894{padding-right: 10% !important;}“]Otvorte \u00fapravu objedn\u00e1vky, ku ktorej chcete zmeni\u0165 u\u017e vystaven\u00fa fakt\u00faru.<\/p>\n

Prejdite ni\u017e\u0161ie, kde n\u00e1jdete box Vlastn\u00e9 polia<\/span>.[\/vc_column_text][image_with_animation image_url=“859″ image_size=“full“ animation_type=“entrance“ animation=“Fade In“ hover_animation=“none“ alignment=““ img_link_large=“yes“ border_radius=“none“ box_shadow=“none“ image_loading=“default“ max_width=“100%“ max_width_mobile=“default“]

<\/i> <\/div>
Ak box s n\u00e1zvom Vlastn\u00e9 polia<\/span> na podstr\u00e1nke nevid\u00edte, mus\u00edte ho zapn\u00fa\u0165.<\/strong><\/p>\n

Vpravo hore na str\u00e1nke kliknite na z\u00e1lo\u017eku Mo\u017enosti zobrazenia<\/span>\u00a0a zakliknite pol\u00ed\u010dko\u00a0Vlastn\u00e9 polia<\/span>.\u00a0Potom znovu kliknite na z\u00e1lo\u017eku Mo\u017enosti zobrazenia<\/span>, aby sa v\u00e1m vys\u00favac\u00ed panel znovu schoval. <\/div>

<\/div><\/div>[vc_column_text css=“.vc_custom_1623690175984{padding-right: 10% !important;}“]V sekcii Vlastn\u00e9 polia<\/span> zme\u0148te hodnotu po\u013ea s n\u00e1zvom bewpi_pdf_invoice_sent<\/span> z 1<\/strong><\/span> na 0<\/strong><\/span>.<\/p>\n

Aktualizujte objedn\u00e1vku kliknut\u00edm na modr\u00e9 tla\u010didlo Aktualizova\u0165<\/span>.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/tab][tab icon_family=“none“ title=“Aktualizujte objedn\u00e1vku“ id=“1638530449219-9″ tab_id=“1638530449222-1″][vc_row_inner column_margin=“none“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ text_align=“left“ row_position=“default“ row_position_tablet=“inherit“ row_position_phone=“inherit“ overflow=“visible“ pointer_events=“all“][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“]

<\/i> <\/div>
Ak sa v\u00e1m objedn\u00e1vka ned\u00e1 editova\u0165<\/strong>:<\/p>\n

Mus\u00edte zmeni\u0165 stav objedn\u00e1vky na Prijat\u00e1<\/span> a objedn\u00e1vku ulo\u017ei\u0165 kliknut\u00edm na modr\u00e9 tla\u010didlo Aktualizova\u0165<\/span>. <\/div>

<\/div><\/div>[vc_column_text]V objedn\u00e1vke vykonajte po\u017eadovan\u00e9 zmeny – napr\u00edklad zmenu sp\u00f4sobu platby alebo dopravy, \u00fapravu ceny, pridanie \u010di odobranie produktov a podobne.[\/vc_column_text]
<\/i> <\/div>
Ak<\/span> chcete refundova\u0165<\/span> platbu za po\u0161tovn\u00e9<\/strong>:<\/p>\n

Nerobte to cez refund\u00e1ciu, ale bu\u010f vyma\u017ete cel\u00fa polo\u017eku po\u0161tovn\u00e9ho, alebo zme\u0148te cenu po\u0161tovn\u00e9ho na 0 \u20ac. <\/div>

<\/div><\/div>[vc_column_text]Po vykonan\u00ed a ulo\u017een\u00ed zmien pokra\u010dujte ni\u017e\u0161ie.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/tab][tab icon_family=“none“ title=“Aktualizujte fakt\u00faru“ id=“1638530449364-1″ tab_id=“1638530449365-0″][vc_row_inner column_margin=“none“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ text_align=“left“ row_position=“default“ row_position_tablet=“inherit“ row_position_phone=“inherit“ overflow=“visible“ pointer_events=“all“][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“][vc_column_text css=“.vc_custom_1638530488121{padding-right: 10% !important;}“]V sekcii PDF fakt\u00fara<\/span> kliknite na tla\u010didlo Aktualizova\u0165<\/span>. Fakt\u00fara sa v\u00e1m vygeneruje nanovo s aktu\u00e1lnymi \u00fadajmi z objedn\u00e1vky a aktu\u00e1lnym poradov\u00fdm \u010d\u00edslom.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/tab][tab icon_family=“none“ title=“Odo\u0161lite aktualizovan\u00fa fakt\u00faru z\u00e1kazn\u00edkovi“ id=“1638530449404-0″ tab_id=“1638530449405-0″][vc_row_inner column_margin=“none“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ text_align=“left“ row_position=“default“ row_position_tablet=“inherit“ row_position_phone=“inherit“ overflow=“visible“ pointer_events=“all“][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ column_element_spacing=“default“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ animation_type=“default“ bg_image_animation=“none“ border_type=“simple“ column_border_width=“none“ column_border_style=“solid“]
<\/i> <\/div>
Ak<\/span> chcete aktualizovan\u00fa fakt\u00faru odosla\u0165 z\u00e1kazn\u00edkovi<\/span>:<\/strong><\/p>\n

M\u00f4\u017eete tak urobi\u0165 dvomi sp\u00f4sobmi:<\/p>\n

    \n
  • V sekcii Objedn\u00e1vka: akcie<\/span> zvo\u013ete akciu Posla\u0165 z\u00e1kazn\u00edkovi detaily objedn\u00e1vky<\/span> a kliknite na modr\u00e9 tla\u010didlo Aktualizova\u0165<\/span>.<\/li>\n
  • Fakt\u00faru stiahnite do v\u00e1\u0161ho po\u010d\u00edta\u010da (kliknut\u00edm na Zobrazi\u0165 v\u0161etko<\/span>\u00a0v sekcii\u00a0PDF fakt\u00fara<\/span>) a po\u0161lite z\u00e1kazn\u00edkovi priamo na email s vlastnou spr\u00e1vou.<\/li>\n<\/ul>\n <\/div>
    <\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/tab][\/tabbed_section][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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